Terms of Service

By accessing or using AivaMD ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms apply to all users, including healthcare providers, clinic administrators, and any other individuals accessing the platform.

We may update these Terms at any time. Material changes will be communicated via email. Continued use of the Service after changes constitutes acceptance.

AivaMD provides an AI-powered medical billing platform designed for Alberta physicians, including: automated ICD-9 diagnosis coding, Alberta SOMB billing code extraction, claim management, and H-Link EDI submission to Alberta Health.

The Service is designed to assist healthcare providers in preparing billing claims. AivaMD does not practice medicine, provide medical advice, or guarantee billing outcomes.

AI-generated billing suggestions are provided for review by the physician and should not be submitted without professional verification.

You must be a licensed healthcare provider or authorized billing agent to use AivaMD for billing purposes.

You are responsible for the accuracy of all information entered into the platform, including patient health card numbers, encounter details, and billing codes.

You must not use the Service to submit fraudulent claims, misrepresent services, or violate Alberta Health billing rules.

You must not attempt to access other providers' data, reverse-engineer the Service, or circumvent security measures.

Violation of these terms may result in immediate account suspension and reporting to relevant regulatory bodies.

AivaMD offers a Starter tier (5 claims, one-time, no credit card required) and paid plans: Pay Per Claim at $1.10/claim (no subscription) and Pro at $99/month (unlimited claims).

Paid subscriptions are billed through Stripe. By subscribing, you authorize recurring charges to your payment method.

Subscriptions renew automatically at the end of each billing period. You may cancel at any time through the billing portal; cancellation takes effect at the end of the current period.

Refunds are not provided for partial billing periods. If you believe a charge is in error, contact hello@aivamd.ca within 30 days.

AivaMD reserves the right to change pricing with 30 days notice to active subscribers.

You may cancel your subscription at any time through the billing portal or by emailing hello@aivamd.ca.

Upon cancellation, your account will remain active until the end of the paid period, after which it will revert to the Starter tier.

Your data will be retained for 7 years post-cancellation for regulatory compliance, unless you specifically request deletion.

H-Link electronic submission to Alberta Health is provided in test mode by default. Live submission requires H-Link accreditation through Alberta Health.

You are responsible for ensuring your Practitioner ID (PRACID) and billing information are accurate and current with Alberta Health.

AivaMD makes no warranty that claims submitted will be accepted by Alberta Health. Rejection or denial of claims is governed by Alberta Health policies and your compliance with the Schedule of Medical Benefits.

AivaMD is not responsible for delays, rejections, or financial losses arising from claim submission errors.

AivaMD is provided "as is" without warranties of any kind, express or implied.

AivaMD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, or loss of goodwill.

Our total liability to you for any claim arising from use of the Service shall not exceed the amounts paid by you in the 12 months prior to the claim.

Some jurisdictions do not allow limitation of liability for certain types of damages; the above limitations may not apply to you.

AivaMD and its content, features, and functionality are owned by AivaMD and protected by Canadian and international copyright, trademark, and other laws.

You retain ownership of all health data and clinical content you enter into the Service.

By using the Service, you grant AivaMD a limited license to process your data solely to provide the Service.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

Any disputes will be resolved in the courts of Alberta.

Contact us at hello@aivamd.ca for any questions or concerns before initiating legal proceedings.